Please go to your account page in order to issue a return request
- Returns are accepted within 15 days of order with prior authorization
- Merchandise should be in new and unused condition
- Refund amount will be for product amount only
- Please contact us via email at [email protected] to issue a Merchandise Return Authorization.
- When returning please make sure your Order Number is noted in the address line and please include a packing slip and your full name, address, and original order number.
Natural Cravings Pet Treats LLC
1100 NW 7th Street
Homestead, Florida 33030
- If your product has arrived damaged in shipment, please contact us immediately so we may contact our shipper and send your new product right away
- If you wish to exchange an item for a different size, please contact us as soon as you receive your order
- If you wish to donate your unwanted products that are untouched and in good condition to your favorite animal rescue group, please let us know. We can work with you and give you partial store credit with proof of donation as well as a coupon for a future order.